Complete guidance to the ins and outs of gaming operationsManagement personnel need a thorough understanding of the business side of the casino industry... to ensure profits???and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations.This updated edition features detailed coverage of: Current high-roller marketing tactics and their effect on profitability The effect of popular money management systems on casino profits The initial development process of an Indian casino Studies designed to identify the patronage motives of gamblers, including those of riverboat customers Slot club design: player rating issues, point accumulation schemes, and more Principles of casino floor design: managing table game and slot location Studies designed to measure the profit contribution of popular slot promotionsCasino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

In the first of Ian Fleming's James Bond novels, 007 declares war on Le Chiffre, French communist and paymaster of the Soviet murder organization... SMERSH. The battle begins with a fifty-million-franc game of baccarat, gains momentum during Bond's fiery love affair with a sensuous lady spy, and reaches a chilling climax with fiendish torture at the hands of a master sadist. For incredible suspense, unexpected thrills, and extraordinary danger, nothing can beat James Bond in his inaugural adventure.

Almost all incidences of cheating, theft, fraud, or loss can be detected through the surveillance of critical transactions, audit observations, and... reviews of key metrics. Providing proven-techniques for detecting and mitigating the ever-evolving threats to casino security, this book covers the core skills, knowledge, and techniques needed to protect casino assets, guests, and employees. Drawing on the authors’ six decades of combined experience in the industry, Casino Security and Gaming Surveillance identifies the most common threats to casino security and provides specific solutions for addressing these threats. From physical security and security management to table and gaming surveillance, it details numerous best practice techniques, strategies, and tactics, in addition to the metrics required to effectively monitor operations. The authors highlight valuable investigation tools, including interview techniques and evidence gathering. They also cover IOU patrol, tri-shot coverage, surveillance audits, threat analysis, card counting, game protection techniques, players’ club theft and fraud, surveillance standard operating procedures, nightclub and bar security, as well as surveillance training. Complete with a glossary of gaming terms and a resource-rich appendix that includes helpful forms, this book covers everything surveillance and security professionals need to know to avoid high-profile incidents, costly compliance violations and damage to property and revenue. It’s professionals like Al and Derk who personify the professionalism that is crucial when establishing and operating modern casino security and surveillance departments. This book will quickly become the Bible for any security and surveillance officer.—Roger Gros, Publisher, Global Gaming Business Magazine

Casinos: Organization and Culture is a fascinating look at the world inside the casino building. The first section of the book describes the... organizational structure of casino facilities with information on different casino departments and their functions and the culture within the casino hotel. The first section also includes an in depth look at food and beverage services within the casino industry as well as meetings, conventions, and entertainment.  The second part of the book delves into the close relationship between the casino employees and the customers which has led to the creation of a culture within casinos that is highly distinctive. The lifestyle impact of the gamblers and the employees are thoroughly covered. For example some customers are very superstitious about which dealer's table they will sit, or which slot machine they will play, or even what clothing is worn. These feelings are real to the players and influence their actions, adding another layer to casino culture. Human resource issues in casino operations, responsible gaming and addictive behaviors, the casino as a community neighbor are also important aspects of casino culture that are detailed in this book.

Casino Women is a pioneering look at the female face of corporate gaming. Based on extended interviews with maids, cocktail waitresses, cooks, laundry... workers, dealers, pit bosses, managers, and vice presidents, the book describes in compelling detail a world whose enormous profitability is dependent on the labor of women assigned stereotypically female occupations-making beds and serving food on the one hand and providing sexual allure on the other. But behind the neon lies another world, peopled by thousands of remarkable women who assert their humanity in the face of gaming empires' relentless quest for profits.The casino women profiled here generally fall into two groups. Geoconda Arguello Kline, typical of the first, arrived in the United States in the 1980s fleeing the war in Nicaragua. Finding work as a Las Vegas hotel maid, she overcame her initial fear of organizing and joined with others to build the preeminent grassroots union in the nation-the 60,000-member Culinary Union-becoming in time its president. In Las Vegas, "the hottest union city in America," the collective actions of union activists have won economic and political power for tens of thousands of working Nevadans and their families. The story of these women's transformation and their success in creating a union able to face off against global gaming giants form the centerpiece of this book.Another group of women, dealers and middle managers among them, did not act. Fearful of losing their jobs, they remained silent, declining to speak out when others were abused, and in the case of middle managers, taking on the corporations' goals as their own. Susan Chandler and Jill B. Jones appraise the cost of their silence and examine the factors that pushed some women into activism and led others to accept the status quo.Casino Women will appeal to all readers interested in women, gambling, and working-class life, and in how ordinary people stand up to corporate actors who appear to hold all the cards.

A simultaneous Spanish-language edition, originally translated for Vintage byNina Torres-VidalIn her new memior, the acclaimed author of When I Was... Puerto Rican continues the riveting chronicle of her life."Negi," as Santiago's family affectionately calls her, leaves rural Macun in 1961 to live in a three-bedroom tenement apartment with seven siblings, and inquisitive grandmother, and a strict mother who won't allow her to date. At thirteen, Negi yearns for her own bed, for privacy, and her father, who remains in Puerto Rico. Translating for Mami at the welfare office in the morning, starring as Cleopatra at New York's Performing Arts High School in the afternoon, and dancing salsa all night, she also seeks to find balance between being an American and Puerto Rican. When Negi defies her mother by going on a series of dates, she finds that independence brings challenges.At once a universally poignant coming-of-age tale and a heartfelt immigrant's story, Almost a Woman is Santiago's triumphant journey into womanhood.

If you were a journalist, how would you cover a news story so big it could completely overshadow all other world events? How would you carry out your... investigation? How many tough questions would you ask? How cautiously would you consult the greatest experts to obtain detailed and accurate answers?An Experienced JournalistGoes In Search Of The Greatest Event Of HistoryTHE PROJECT: To determine whether there is credible evidence that Jesus of Nazareth is truly the Son of God.THE REPORTER: Lee Strobel, educated by the faculty of law at Yale University, a former legal editor of the Chicago Tribune and winner of several awards, and well known as an atheist.THE EXPERTS: Twelve scholars, all with doctorates from such universities as Cambridge, Princeton, Brandeis, and other prominent institutions, who are recognized scholars on the life of Jesus.THE STORY: While reflecting on his personal spiritual journey, Strobel interviews the experts, posing questions that are difficult and very direct: How reliable is the New Testament? Is there extrabiblical evidence about Jesus? Is there any reason to believe that the resurrection was indeed a historical fact? ...THIS ATTRACTIVE AND INFLUENTIAL BOOK IS NOT A NOVEL. IT IS AN UNFETTERED SEARCH FOR THE TRUTH ABOUT ONE OF THE MOST PASSIONATE FIGURES IN HISTORY. AT THE END, THE READER WILL BE ASKED TO EVALUATE THE VERDICT IN THE CASE FOR CHRIST.

A glimpse into the world of the greatest German Romantic painter. Caspar David Friedrich is considered to be a genius in the history of landscape... painting and this work shows us why.

This text offers an innovative and active way of teaching business French through the case study method. This method is based on the analysis of... actual, real-life business situations. The text fosters lively discussions about cross- cultural differences in business practices and enhances problem solving skills.