Communicating Forgiveness is the first book to take a truly communicative look at the process of forgiveness. Authors Vincent R. Waldron and Douglas L.... Kelley provide a synthesis of the literature on forgiveness in relationships. Grounded in real-life forgiveness narratives, this interdisciplinary text (pulling from such related fields as psychology, counseling, family studies, peace studies, conflict management, religious studies, and organizational behavior) offers a hopeful framework for negotiating healthy and just responses to relational disappointments.

Communicating for Managerial Effectiveness, Third Edition enables students and managers to clearly view their own communication abilities, dilemmas, and... challenges. Author Phillip G. Clampitt uses real-world cases, many from his own business experience, to analyze the most critical communication challenges facing managers today. The Third Edition reflects a renewed emphasis on communication ethics, cross-cultural communication, and communication strategy.

“This text is a treasure trove for use in and out of the... classroom."                                                                       -Steven Ralston, University of Michigan, Flint "This book is one of the few which is a 'must read' in the field of management communication. Phil Clampitt combines a deep understanding of the research with an unparalleled sensitivity to the needs of practitioners. He has produced a text which is stimulating, fun to read and which transforms the way in which we think about communication in organisations. Wise executives will study its pages in order to steal ideas about best practice from one of the best in the business. The winners will be the organisations they work for. The losers will be the competition."                                                                     -Dennis Tourish, Aberdeen Business School, Aberdeen, ScotlandPresenting managerial communication as a strategic, value-adding aspect of every organization, Communicating for Managerial Effectiveness, Fourth Edition, provides students, executives, and managers with actionable strategies that address vital communication challenges, including: Communicating about major changes Spanning organizational boundaries Addressing ethical dilemmas Providing useful performance feedback Cultivating the innovative spirit Building a world-class communication system.Integrating theory, research, and real-world case studies, author Phillip G. Clampitt, enables readers to view their own communication abilities, organizational dilemmas, and challenges and to develop solutions to real communication problems. The book’s "Wheel of Communication Effectiveness" model illustrates the interconnected nature of a world-class communication system.New to the Fourth Edition: More emphasis on critical thinking Coverage of the latest strategic tools for managerial communication New research on ethics in organizations and environmental responsibility Updated examples of how technology influences communication in organizations "By the Numbers" sidebars that provide provocative facts, highlights on research, and summaries Accompanied by Outstanding Ancillaries:NEW Instructor Resources on CD-ROM, available to qualified adopters, includes PowerPoint slides, test questions, and sample case studies. NEW student study site includes short video case studies and questions for each chapter.

This qualitative study critically analyzes the responsibilities of frontline staff at Opportunity Boys' Home (OBH), a residential treatment program for... delinquent youth. The core activities of staff at OBH involve direct management and control of juvenile delinquents. Specifically, they serve as the formal social control agents primarily involved in "control-work," e.g., breaking up fights, resolving inmate conflicts, negotiating order, maintaining straight lines, preventing "AWOLS," confronting rule violations by juveniles, and responding to emergencies. Those interested in social control, community-based group homes, social work, and the sociology of work will find Social Control at Opportunity Boys' Home intriguing, useful, and informative.

Designed to equip students with the skills for effective business communication, Communicating for Results offers practical, classroom-tested... instruction not just in grammar but in the rhetorical techniques and persuasive strategies that students need to become effective writers and speakers. Supplemented with abundant group and individual activities to reinforce key principles and help students hone their skills, this invaluable text will teach students to communicate with confidence.

This best-selling text will show you the basic concepts and techniques you need to successfully communicate in today's business world, regardless of... your current level of business experience. Covering every aspect of the communication process, COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 9e, will give you a competitive edge in any business situation-from the initial interview to making skilled presentations (complete with professional visual aids) to assuming a leadership role. In addition, you'll find online video clips of common professional scenarios paired with the concepts from the text give you a realistic glimpse into the business world. COMMUNICATING FOR RESULTS: A GUIDE FOR BUSINESS AND THE PROFESSIONS, 9e is your opportunity to see how theory translates into practical action--and how that knowledge will help you improve your chance of career success!

This book focuses on the key communication competencies recommended by the National Communication Association.  Introduced at the beginning of each... chapter and integrated throughout the book, these learning outcomes help focus readers as they study the theory and skills needed to become better, more effective communicators.    Well-written with interesting examples and a vibrant and engaging design, the book covers all the expected topics in an introductory course with a special appendix on interviewing.  Each chapter begins with scenarios to which a reader can relate and then solve as they learn about the concepts discussed in each chapter.  A concentrated focus on careers in communication, highlighted in a two-page spread near the end of each chapter, brings home the relevance of communication within the real world and helps the reader learn more about how studying communication can help them throughout their lives.  Additional emphasis on topics such as ethics, culture, gender, and technology can be found throughout the book. 

"Shortlisted" for the IGALA Book Prize 2008"Communicating Gender Diversity succeeds in its goal of inviting readers into a conversation on the topic of... gender and communication.  Amongst the broad range of areas opened up to ongoing critical engagement, upper-level undergraduates may find a wealth of topics to pursue into further study -GENDER IN MANAGEMENT:AN INTERNATIONAL JOURNALCommunicating Gender Diversity: A Critical Approach examines the variety of ways in which communication of and about gender enables and constrains people’s intersectional identities. Authors Victoria Pruin DeFrancisco and Catherine Helen Palczewski place an emphasis not on how gender influences communication, but on how communication constitutes gender. Operating from a gender diversity perspective, Communicating Gender Diversity explores how gender is constructed through interpersonal and public discourse about and in the institutions of family, education, work, religion, and media.The book equips readers with the necessary critical analysis tools to form their own conclusions about the ever changing processes of gender in communication. This comprehensive gender in communication book is the first to extensively address the roles of religion, the gendered body, single-sex education, an institutional analysis of gender construction, social construction theory, and more. Key FeaturesOffers an intersectional approach: The text does not essentialize gender, but recognizes the way identity ingredients intersect with, and influence, one another.Integrates social scientific, critical/cultural, and rhetorical analyses: This is the only text that expends extensive time on the work of Judith Butler as it theorizes how gender is something people do and perform, not something they are.Moves beyond an individual, personal understanding of gender: Gender is not something over which people have absolute control, therefore social change is not something for which a particular person is responsible, but something in which all must participate.Accompanied by High-Quality Ancillaries!Instructor Resources on CD contain a detailed conceptual outline of every chapter, discussion questions, extended quotations from key sources for the chapter, additional exercises, and cultural resources to be used as in-class illustrations, such as Web pages, music, and video examples.Intended AudienceThis core text is ideal for courses exploring gender, diversity, and communication as found in departments of communication, women’s studies, sociology, psychology, and cultural studies. By providing the latest feminist theorists’ views on the topic of gender, sex and communication, and offering an interdisciplinary approach especially useful to disciplines in communication studies, rhetoric, women’s studies, gender studies, sociology, anthropology, and psychology, this is much more than a textbook; it is a resource book necessary for any library’s collection. The extensive literatures cited in the book make it a comprehensive reference for anyone studying gender/sex in communication.“DeFrancisco and Palczewski's book is wonderful. I knew that they were trying to do much more than the previous books, but I hadn't realized just what high goals they had set for themselves -- such extensive reviews and fresh analyses. This will be adopted in many courses and they will be doing many editions of this book.What they do with single-sex classes is so very readable, sensible and smart. It's great that they included the chapter on religion; it's about time that that language gets attention..... and they did it in such a way that the chapter calls for attention and consideration rather than resistance. Just very impressive. Many, many thanks.” -Cheris Kramarae, Center for the Study of Women in Society, University of Oregon, Eugene"College-level collections strong in gender studies and psychology will find "Communicating Gender Diversity" an essential key to understanding how communication facilitates how people do gender."  -MIDWEST BOOK REVIEW

Communicating Globally: Intercultural Communication and International Business uniquely integrates the theory and skills of intercultural communication... with the practices of multinational organizations and international business. Authors Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton, and William J. Wardrope provide students with a cultural general awareness of diverse world views, valuable insights on understanding and overcoming cultural differences, and a clear path to international business success.

The culture-centred approach offered in this book argues that communication theorizing ought to locate culture at the centre of the communication... process such that the theories are contextually embedded and co-constructed through dialogue with the cultural participants. The discussions in the book situate health communication within local contexts by looking at identities, meanings and experiences of health among community members, and locating them in the realm of the structures that constitute health. The culturecentred approach foregrounds the voices of cultural members in the co-constructions of health risks and in the articulation of health problems facing communities. Ultimately, the book provides theoretical and practical suggestions for developing a culture-centred understanding of health communication processes.

In this book Richard Gwyn demonstrates the centrality of discourse analysis to an understanding of health and communication. Focusing on language and... communication issues he demonstrates that it is possible to observe and analyze patterns in the ways in which health and illness are represented and articulated by both health professionals and lay people. Communicating Health and Illness: · Explores culturally validated notions of health and sickness and the medicalization of illness · Surveys media representations of health and illness · Considers the metaphoric nature of talk about illness · Contributes to the ongoing debate in relation to narrative based medicine