This book is designed for foreign-born professionals working in the U.S. who already possess good English skills, and yet are not polished communicators... in a U.S. business environment. We provide practical advice - with student and client anecdotes interspersed throughout the text - and help foreign-born professionals change their communications skills and style to become more effective in typical business situations such as: managing meetings, understanding U.S. negotiation tactics, writing effective e-mails, delivering U.S.-style presentations, using Power English to stand out as a leader, and other communication areas such as how to reduce accents that interfere in business transactions. As a result of reading this book, the readers will be able to fit in better into the American corporate culture; they will gain a better understanding of their own strengths and weaknesses in business communications in an American environment, where most foreigners feel a need for honest feed-back but never receive it. They will be able to understand why, despite their good English, they are frequently misunderstood and can't get the results they want, and they will learn strategies to become better communicators in typical business situations, such as meetings, presentations, conference calls, job interviews, etc. The readers will enjoy a variety of practical, actionable advice they can use immediately. Written in simple, accessible English, the book will function as a how-to guide for any foreign-born managers faced with the challenge of getting their U.S. audience on board; the light-hearted style, with lots of anecdotes and real-life experiences, will make for an enjoyable, captivating reading. Each chapter will have boxes and illustrations providing examples of typical pitfalls for foreigners in specific situations, with a short list of do's and don'ts for foreigners (e.g., do's and don'ts in meetings, on e-mail, etc.)ß

A U.S. citizen constructs a car bomb to blow up a federal building. A popular sports figure is accused of domestic abuse and murder. Cities... nationwide enact no-smoking laws. The Catholic Church agrees to pay millions of dollars to victims of priests' sexual abuse. These and other highly publicized, once unthinkable issues and events have been pivotal in America's legal history and are showcased in this compelling examination of how communication is at the core of legal processes. Schuetz familiarizes readers first with contemporary and conventional theories of communication (discourse, language, argumentation, narrative, dramatism, and games), and then with fundamental legal principles, procedures, and protocols. Next, through one or more of the communication lenses previously discussed, she examines and analyzes how the communication of attorneys, defendants, witnesses, and judges inside the courtroom and of the media outside the courtroom affect the dynamics and, in some instances, the outcome of nine legal cases. An awareness of such communication perspectives when one observes a trial, reads or sees a media representation of a legal proceeding, or engages in critical analysis of a legal practice or process broadens understanding and fosters the ability to have informed opinions about meaningful social agendas.

Exploring the interactions that swirl around scientific uncertainty and its coverage by the mass media, this volume breaks new ground by looking at... these issues from three different perspectives: that of communication scholars who have studied uncertainty in a number of ways; that of science journalists who have covered these issues; and that of scientists who have been actively involved in researching uncertain science and talking to reporters about it. In particular, Communicating Uncertainty examines how well the mass media convey to the public the complexities, ambiguities, and controversies that are part of scientific uncertainty. In addition to its new approach to scientific uncertainty and mass media interactions, this book distinguishes itself in the quality of work it assembles by some of the best known science communication scholars in the world. This volume continues the exploration of interactions between scientists and journalists that the three coeditors first documented in their highly successful volume, Scientists and Journalists: Reporting Science as News, which was used for many years as a text in science journalism courses around the world.

Brazilians are gracious, friendly, fun-loving people, which makes their country a very inviting place to visit for pleasure or business. So great is... their cordiality that Brazilians will say "yes" to almost any request--even when they actually mean "no"--which can be quite confusing for U.S. visitors who are used to a more direct style of communication. In fact, as Americans spend time in Brazil, they discover a number of cultural differences that can hamper their communication with Brazilians. To overcome these barriers, this book analyzes Brazilian culture and modes of communication and compares them with their American counterparts to help Americans learn to communicate successfully with Brazilians and vice versa. To aid Americans in understanding the Brazilian perspective, Tracy Novinger presents a portrait of Brazil's history, racial fusion, economy, and contemporary lifestyles. She focuses in on many aspects of Brazilian culture, such as social organization and ranking systems; preconceptions, worldviews, and values; sexual behaviors and eating customs; thought patterns; nonverbal communication such as the use of time, space, gestures, touch, eye contact, rituals, etc.; and differences in Brazilian and American point-making styles when negotiating, persuading, and conversing. For quick reference, she concludes the book with a summary and checklist of the leading Brazilian cultural characteristics, as well as eight recommendations for enhancing intercultural communication.

Since September 11, 2001, colleges and universities nationwide have expanded their curricula to include intelligence and national security studies, many... offering degrees in the subjects. Curiously, no book exists for classroom use in teaching the important skills needed by these professionals to ensure their products/papers/reports are properly written or briefed. Communicating with Intelligence fills that gap and is aimed primarily at faculty and students pursuing studies in intelligence, national security, homeland security, or homeland defense; but it also has considerable value for working intelligence professionals who simply wish to hone their "rusty" writing or briefing skills.Designed to provide essential information regarding the preparation of written products or intelligence briefings, the book is divided into two parts. Part One, "Writing with Intelligence," contains material on reading intelligence publications and on the basics of writing in the intelligence profession. Part Two, "Briefing with Intelligence," deals with the fundamental principles of an intelligence briefing and includes information on gaining—or regaining—self-confidence behind the podium. Every chapter ends with exercises, many of which can be completed in the classroom to facilitate group activity or by an individual pursuing the study independently. Five appendixes provide additional information for quick reference and an annotated bibliography points toward further sources that can be used.

"A fantastic book. . . .A major contribution! Stories of Transformative Leadership in the Human Services is an extraordinary book by two highly... accomplished social work educators and consultants. Based on years of experience in the classroom and in the field,Steve Burghardt and Willie Tolliver blend their "best practices" into a pedagogically creative and lively text that students and human service professionals alike will find engaging and invaluable. Social service agencies and workers are under siege, especially now in our global economic crisis, but this book is guaranteed to help in the struggles ahead for a more humane and just social service practice." -Robert Fisher, University of Connecticut, author of The People Shall Rule: ACORN, Community Organizing, and the Struggle for Economic Justice (Vanderbilt University Press, 2009.) "A must read for directors, executives, funders, and board members! Given today's economic climate, there may not be funds for the hiring of consultants. Read Stories of Transformative Leadership in the Human Services and engage as an organizational team in their activities instead. You, your staff and the culture of the organization will be transformed. As Ghandi said, “Be the change you want to see.' The paradigm that Burghardt and Tolliver introduce will have you do just that."                                                                                                    -Claudette C'Faison, Cofounder and President of NY Youth at Risk, Inc. Certain to excite and inspire both students entering the human services field and seasoned non-profit professionals, Stories of Transformative Leadership in the Human Services: Why the Glass Is Always Full is the first full-length leadership book to focus on the unique challenges of the public and non-profit executive, manager, and educator. Written in a lively story-telling style, the book develops a leadership model for those who inspire without bonuses and seek a powerful legacy through people’s lives. Authors Steve Burghardt and Willie Tolliver convey the stories of two social service agencies struggling to survive in a world of shrinking budgets, increasing needs, and lack of resources. While both agencies are run by hard-working managers, one is in constant crisis mode (racial tensions that simmer and boil over; professionals who end up exhausted and overeating after a crisis-filled day . . . every day), while the other, operating with no greater resources, lacks tension and turmoil as its managers respond to similar demands and client needs. Using real-life vignettes drawn from actual experiences, the stories distill important lessons and unfold in a powerful manner that will resonate with any professional asked to work harder . . . with a smaller budget. Questions woven through each story connect to the book's more theoretical material on leadership, personal mastery, and community-building. Accompanied by a Student Study Site: http://www.sagepub.com/transleaderstudy/ Steve Burghardt, MSW, PhD, and Willie Tolliver, MSW, DSW, are professor and associate professor of Social Work at the City University of New York (CUNY)-Hunter College School of Social Work and partners in the Leadership Transformation Group, LLC. Authors of numerous works on organizational change and strategic development, they are award-winning teachers of human behavior, policy, and community organization. They have worked with thousands of human service and educational staff on new models of leadership, personal well-being, spirituality, collaboration in times of crisis, and how to sustain conversations on race and oppression for lasting change at work and in one’s life. Please visit their website: www.askltg.com.

Communicating with the Multicultural Consumer highlights demographic changes impacting the consumer marketplace in the United States. Growing... multiculturalism creates both new opportunities for marketers as well as new challenges. With a balance of theoretical and practical perspectives, this text explores how to develop successful campaigns targeting Hispanic Americans, African Americans, and Asian Americans. Complete with current examples and case studies, it addresses the key issues that must be kept in mind when creating effective communications programs for ethnic consumers--from marketing mix elements to cultural norms and values. Communicating with the Multicultural Consumer is an ideal text for advanced undergraduate and graduate students in specialized courses dealing with ethnic advertising or marketing. It is also an effective supplementary text for introductory advertising, marketing or mass communication courses, and would be useful to advertising practitioners--whether on the client side or within the advertising agency.

The Philadelphia Inquirer's reviewer called this book's previous edition "...the best canine behavior-correction book I've ever read." This brand new... slightly enlarged edition is even better, with information n how dog owners can test their pet's "IQ", and instructions for teaching a dog to respond to twenty basic words. Author Ted Baer emphasizes a humane approach to teaching canine obedience. Full-color photos throughout help to clarify training details.